Support

How to get hold of a person

No ticket portal, no chatbot, no contact form. Email reaches somebody who can read the code.

Where to write

What to include, so the first reply can be the answer.
If	Write to	Include
A question looks wrong	support@superheatprep.com	The item id from the card footer, and the paragraph you think it contradicts.
A purchase, a restore or a refund	support@superheatprep.com	Where you bought it and the store receipt. We cannot look you up: there is no account.
Cohort seats, invoicing, procurement	programs@superheatprep.com	Your institution, roughly how many seats, and which certification types.
Privacy, data access or deletion	privacy@superheatprep.com	The seat code, or your instructor email address. Nothing else identifies anyone.
A security vulnerability	security@superheatprep.com	Steps to reproduce. Read the disclosure page first.

I think a question is wrong.: Use the report control on the question in the app, or email us the item id. Every card prints its id in the footer for exactly this. Tell us which paragraph you think it contradicts and we will correct or retire it. How items are checked.
I lost my progress after changing phones.: Your purchase restores; your answer history does not, because it was never uploaded. That is the cost of having no account, and we would rather say it than imply otherwise.
I paid and the app still shows the paywall.: Use Restore purchases first, with the store account you bought with. If that does not work, send us the receipt.
Can I get an invoice or a receipt?: App Store and Google Play receipts come from Apple and Google. Cohort seat invoices come from Stripe and carry your purchase-order reference.

Does the app work offline?: Yes. Diagnostic, drills, mock exam, scoring, citations and the regulation browser all work from a cold start with no network.
Which type should I buy?: It depends on the appliances you work on. The four types and the regulation’s own wording for each are on the front page. If you are unsure, all four is the safe purchase.
How do I delete my data?: Uninstall the app. There is no server copy for an anonymous user. The deletion clause · the retention schedule.
Something on the site is unusable with a screen reader.: Tell us and we will treat it as a defect. The accessibility statement.

Add you to a mailing list because you wrote to support.
Ask for a password. There is no password anywhere in this product.
Ask a student for an email address. If something claiming to be Superheat does, it is not us.
Tell you what is on the certification test. We do not know, and nobody outside an approved program does.